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The effectiveness analysis of the practices in five quality management stages for SMEs

Yang, Ching-Chow - In: Total quality management & business excellence 31 (2020) 9, pp. 955-977

Persistent link: https://www.econbiz.de/10012256676

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of Industrial Engineering and Management (JIEM) 7 (2014) 1, pp. 1-20

Purpose: The objective of this research is to determine the service improvement priority based on tourist judgements and experiences on service quality in a zoological park. Design/methodology/approach: A powerful integrated model was developed to acquire accurate critical service attributes and...

Persistent link: https://www.econbiz.de/10011939106

An integrated model of value creation based on the refined Kano's model and the blue ocean strategy

Yang, Ching-chow; Yang, King Jang - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 925-940

Persistent link: https://www.econbiz.de/10009504083

Exploration strategies and key activities for the system of environmental management

Yang, Ching-chow; Yang, King Jang; Peng, Shu-yun - In: Total quality management & business excellence : an … 22 (2011) 11, pp. 1179-1194

Persistent link: https://www.econbiz.de/10009411443

Supply chain performance based on the lean-agile operations and supplier-firm partnership : an empirical study on the garment industry in Indonesia

Sukwadi, Ronald; Wee, Hui Ming; Yang, Ching-chow - In: Journal of small business management : JSBM ; a joint … 51 (2013) 2, pp. 297-311

Persistent link: https://www.econbiz.de/10009740353

Determining service improvement priority in a zoological park

Sukwadi, Ronald; Yang, Ching-Chow - In: Journal of industrial engineering and management : JIEM 7 (2014) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011904332