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The impact of supporting organizational knowledge management through a corporate portal on employees and business processes
Al-Busaidi, Kamla Ali - In: International journal of knowledge management : IJKM ; … 6 (2010) 3, pp. 44-64
Persistent link: https://www.econbiz.de/10008649898
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The values of BI-empowered customer service in telecom
Al-Zadjali, Mohamed; Al-Busaidi, Kamla Ali - In: International journal of electronic customer … 11 (2017/2018) 4, pp. 363-383
Persistent link: https://www.econbiz.de/10011989800
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Empowering CRM through business intelligence applications : a study in the telecommunications sector
Al-Zadjali, Mohamed; Al-Busaidi, Kamla Ali - In: International journal of knowledge management : IJKM ; … 14 (2018) 4, pp. 68-87
Persistent link: https://www.econbiz.de/10011938713