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~subject:"Betriebsklima"
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IT service climate : an essent...
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Betriebsklima
Service quality
21,464
Führungsstil
21,121
Dienstleistungsqualität
20,713
Leadership style
20,623
Customer satisfaction
15,277
Kundenzufriedenheit
13,692
Leistungsmotivation
9,139
Work motivation
8,966
Arbeitsverhalten
8,276
Work behaviour
8,180
Consumer behaviour
7,849
Konsumentenverhalten
7,648
Relationship marketing
7,531
Beziehungsmarketing
7,476
Arbeitszufriedenheit
5,396
Job satisfaction
5,367
Leadership
5,353
Führungskräfte
5,062
Managers
5,060
Personalführung
4,458
USA
4,241
United States
4,152
Theorie
3,659
Theory
3,601
Customer service
3,431
Deutschland
3,327
Germany
3,178
Kundenservice
3,038
Verhalten in Organisationen
3,032
Organizational behaviour
3,028
Qualitätsmanagement
2,975
Quality management
2,911
Mitarbeiterbindung
2,805
Employee retention
2,800
Motivation
2,745
Unternehmenskultur
2,543
Wirtschaftsprüfung
2,517
Financial audit
2,511
Corporate culture
2,506
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Sutter, Matthias
15
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11
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9
Martin, Albert
9
Alan, Sule
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Bruch, Heike
8
Bryson, Alex
8
Corekcioglu, Gozde
8
Heinz, Matthias
8
Quaquebeke, Niels van
8
Siddiqui, Danish Ahmed
8
Dur, Robert
7
Dur, Robert A. J.
7
Jeworrek, Sabrina
7
Mertins, Vanessa
7
Schumacher, Heiner
7
West, Michael A.
7
Dick, Rolf van
6
Dundon, Tony
6
Eckloff, Tilman
6
Ferris, Gerald R.
6
Harbring, Christine
6
Imran, Muhammad Kashif
6
Kaba, Mustafa
6
Kim, Tae-Yeol
6
Leung, Kwok
6
Shore, Lynn M.
6
Weber, Wolfgang G.
6
Avery, Derek R.
5
Biswas, Soumendu
5
Bogaert, Sandy
5
Carpenter, Jeffrey P.
5
Dutton, Jane E.
5
Guchait, Priyanko
5
Karatepe, Osman M.
5
Kwan, Ho Kwong
5
Köllen, Thomas
5
Li, Jun
5
Liu, Cong
5
Lussier, Robert N.
5
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National Bureau of Economic Research
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1
American Management Association
1
American Management Association, Personal Division
1
Ariston
1
Bayern / Staatsministerium für Arbeit und Sozialordnung
1
Books on Demand GmbH <Norderstedt>
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Centre for Economic Performance
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Deutschland / Antidiskriminierungsstelle des Bundes
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Eidgenössische Technische Hochschule Zürich
1
European Foundation for the Improvement of Living and Working Conditions
1
Europäischer Wirtschafts- und Sozialausschuss
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Fachhochschule Jena / Fachbereich Betriebswirtschaft
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Goethe-Universität Frankfurt am Main
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Hamburgisches Welt-Wirtschafts-Archiv
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Harvard Graduate School of Business Administration
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Haufe-Lexware GmbH & Co. KG
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Juventa Verlag
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Kooperationsstelle Hochschule und Arbeitswelt <Saarbrücken>
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Leuphana Universität Lüneburg
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Journal of business ethics : JOBE
72
Journal of managerial psychology
41
International journal of hospitality management
38
Academy of Management journal : AMJ
37
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
31
Journal of business and psychology
29
The international journal of human resource management
29
Journal of vocational behavior
28
Leadership & organization development journal
25
Journal of business research : JBR
24
Human relations
23
The Academy of Management review : AMR
23
Human resource management
22
International journal of human resource management
22
Group & organization management : an international journal
20
Journal of management : JOM
18
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
16
Personnel psychology : a journal of applied research
16
Human resource management review
15
Journal of management & organization : JMO
15
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
15
Journal of leadership & organizational studies : JLOS
14
Pakistan journal of commerce and social sciences
14
Cogent business & management
13
Employee relations
13
Human performance
13
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
13
International journal of organizational analysis
12
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
12
Personnel review
12
Harvard business review : HBR
11
Harvard-Business-Manager : das Wissen der Besten
11
The journal of management development
11
International journal of contemporary hospitality management
10
Journal of management
10
Journal of personnel psychology
10
SpringerLink / Bücher
10
Human resource management journal
9
International journal of manpower
9
Journal of business ethics : JBE
9
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Source
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ECONIS (ZBW)
2,485
USB Cologne (EcoSocSci)
29
EconStor
23
OLC EcoSci
3
USB Cologne (business full texts)
2
RePEc
2
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date (oldest first)
1
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Kulturbedingte Serviceorientierung : Erkenntnisse der aktuellen Unternehmenskulturforschung mit Implikationen für die Praxis
Sackmann, Sonja A.
;
Friesl, Martin
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 419-439)
.
2010
Persistent link: https://www.econbiz.de/10003943290
Saved in:
4
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
5
The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia
-
2011
Persistent link: https://www.econbiz.de/10009489308
Saved in:
6
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
7
Personale und organisationale Prädiktoren von Kundenorientierung und
Kundenzufriedenheit
: eine Untersuchung im therapeutischen Dienstleistungsbereich
Egold, Nikolai Wassil
;
Dick, Rolf van
;
Zapf, Dieter
- In:
Zeitschrift für Personalpsychologie
8
(
2009
)
4
,
pp. 180-190
Persistent link: https://www.econbiz.de/10003889509
Saved in:
8
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
9
Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
Saved in:
10
Impact of service climate dimensions on customer service quality : test of a multilevel model
Gupta, Amit
- In:
South Asian journal of management : SAJM
29
(
2022
)
1
,
pp. 7-29
Persistent link: https://www.econbiz.de/10013326791
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