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Personality, satisfaction, image, ambience, and loyalty : testing their relationships in the hotel industry
Jani, Dev; Han, Heesup - In: International journal of hospitality management 37 (2014), pp. 11-20
Persistent link: https://www.econbiz.de/10010354251
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The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza; Rizzuto, Daniela - In: International journal of quality & reliability management 30 (2013) 7, pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
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Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong; Rabach, Nicholas - In: The TQM journal : the international review of … 25 (2013) 5, pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
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Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
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The impact of customer relationship marketing on costumers' image for Jordanian Five star Hotels
Tareq, N. Hashem - In: Journal of academic research in economics 3 (2011) 3, pp. 369-378
Persistent link: https://www.econbiz.de/10010248587
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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor; Fernández-Ortiz, Rubén; … - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
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Influence of retailers' commitment to sustainable development on store image, consumer loyalty and consumer boycotts : proposal for amodel using the theory of planned behavior
Lavorata, Laure - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1021-1027
Persistent link: https://www.econbiz.de/10010437678
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Impact of ethical sales behavior, quality and image on customer satisfaction and loyalty : evidence from retail banking in Egypt
Tolba, Ahmed; Seoudi, Iman; Meshriki, Hakim; … - In: International journal of management and marketing … 8 (2015) 2, pp. 1-18
Persistent link: https://www.econbiz.de/10011384521
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Activities, destination image, satisfaction and loyalty in a small island destination
Padrón-Ávila, Hugo; Croes, Robertico; Rivera, Manuel - In: Tourism review 77 (2022) 1, pp. 302-321
Persistent link: https://www.econbiz.de/10012939691