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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Malaysia
43
Corporate governance
14
Dienstleistungsqualität
13
Corporate Governance
12
Service quality
12
Consumer behaviour
11
Konsumentenverhalten
11
Kundenzufriedenheit
9
Corporate social responsibility
8
Customer satisfaction
8
Corporate Social Responsibility
7
Executive board
6
Relationship marketing
6
Vorstand
6
Brand image
5
KMU
5
Markenimage
5
SME
5
Audit committee
4
Beschwerdemanagement
4
Business ethics
4
China
4
Complaint management
4
Consumer attitudes
4
Destination management
4
Destinationsmanagement
4
Financial audit
4
Holiday behaviour
4
Innovation
4
Prüfungsausschuss des Aufsichtsrats
4
Strategic management
4
Strategisches Management
4
Unternehmensethik
4
Urlaubsverhalten
4
Wirtschaftsprüfung
4
Airline
3
Brand management
3
Corporate disclosure
3
Disclosure
3
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7
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6
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English
7
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Ishak Ismail
5
Davoud Nikbin
2
Malliga Marimuthu
2
Marimuthu, Malliga
2
Nikbin, Davoud
2
Salmi Mohd Isa
2
Shaian Kiumarsi
2
Armesh, Hamed
1
Azlan Amran
1
Hyun, Sunghyup Sean
1
Jayaraman, Krishnaswamy
1
Lai Kelly
1
Nabsiah Abdul Wahid
1
Shiva Hashemi
1
Syafrizal
1
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Service business
2
Asian Academy of Management journal : AAMJ
1
International journal of business innovation and research : IJBIR
1
International journal of process management and benchmarking : IJPMB
1
Journal of travel and tourism marketing
1
Management research review
1
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ECONIS (ZBW)
6
OLC EcoSci
1
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1
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
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2
Brand switching through marketing mix : the role of brand effect on smartphone users
Salmi Mohd Isa
;
Lai Kelly
;
Shaian Kiumarsi
- In:
International journal of process management and …
10
(
2020
)
3
,
pp. 419-438
Persistent link: https://www.econbiz.de/10012254511
Saved in:
3
Identifying the antecedents for relationship quality model and its outcomes for priority banking customers in Indonesia
Syafrizal
;
Nabsiah Abdul Wahid
;
Ishak Ismail
- In:
Asian Academy of Management journal : AAMJ
22
(
2017
)
1
,
pp. 131-150
Persistent link: https://www.econbiz.de/10011797878
Saved in:
4
Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud
;
Ishak Ismail
;
Marimuthu, Malliga
; …
- In:
Management research review
35
(
2012
)
3/4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10009534148
Saved in:
5
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10009776971
Saved in:
6
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
7
The relationship between informational justice, recovery satisfaction, and loyalty : the moderating role of failure attributions
Davoud Nikbin
;
Ishak Ismail
;
Malliga Marimuthu
- In:
Service business
7
(
2013
)
3
,
pp. 419-435
Persistent link: https://www.econbiz.de/10010159913
Saved in:
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