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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
9
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Beschwerdemanagement
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Dienstleistungsqualität
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Service quality
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Australien
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ECONIS (ZBW)
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Are my symptoms serious Dr. Google? : a resource-based typology of value co-destruction in online self-diagnosis
Robertson, Nichola
;
Polonsky, Michael J.
;
MacQuilken, Lisa
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 246-256
Persistent link: https://www.econbiz.de/10010427955
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2
Are different levels of tourism satisfaction culturally determined? : A case study of international tourism to Melbourne, Australia
Turner, Lindsay W.
;
Reisinger, Yvette
;
MacQuilken, Lisa
-
2000
Persistent link: https://www.econbiz.de/10001546999
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3
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
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