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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
3
Einzelhandel
3
Retail trade
3
Service quality
3
Customer misbehaviour
2
Customer service
2
Kundenservice
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Mobile communications
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Mobilkommunikation
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Relationship marketing
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"bodily dys-appearance"
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Behinderte
1
Behindertenpolitik
1
Bekleidung
1
Betriebliche Wertschöpfung
1
Clothing
1
Communication
1
Consumer behavior
1
Consumer perception
1
Consumer vulnerability
1
Customer incivility
1
Customer integration
1
Customer participation
1
Customer value
1
Dienstleistungsmanagement
1
Dienstleistungsmarketing
1
Disability policy
1
Disabled persons
1
Embodiment
1
Emotion
1
Erwartungsbildung
1
Expectation formation
1
Expectations
1
Food retailing
1
Food trade
1
Foodscape
1
Front-line employees
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English
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Fellesson, Markus
2
Salomonson, Nicklas
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Journal of retailing and consumer services
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ECONIS (ZBW)
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The expected retail customer : value co-creator, co-producer or disturbance?
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 204-211
Persistent link: https://www.econbiz.de/10011473201
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2
It takes two to interact : service orientation, negative emotions and customer phubbing in retail service work
Fellesson, Markus
;
Salomonson, Nicklas
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012238353
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