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~subject:"Beziehungsmarketing"
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Die Bedeutung von Dienstleistu...
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Subject
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Beziehungsmarketing
Service quality
21,464
Dienstleistungsqualität
20,713
Customer satisfaction
6,988
Kundenzufriedenheit
6,722
Relationship marketing
5,465
Consumer behaviour
5,268
Konsumentenverhalten
5,139
Customer service
3,431
Kundenservice
3,038
Qualitätsmanagement
2,600
Quality management
2,548
Wirtschaftsprüfung
2,462
Financial audit
2,456
Services marketing
2,126
Krankenhaus
1,829
Deutschland
1,819
Hospital
1,816
Kundenbindung
1,800
Theorie
1,781
Theory
1,749
Germany
1,741
Dienstleistungsmarketing
1,694
USA
1,682
United States
1,633
Health care
1,565
Gesundheitsversorgung
1,532
Dienstleistungssektor
1,270
Gesundheitswesen
1,257
Service industry
1,245
Product quality
1,240
Health care system
1,238
Produktqualität
1,228
service quality
1,171
Customer retention
1,048
Beschwerdemanagement
914
Complaint management
911
Electronic Commerce
892
Dienstleistung
889
Hotel industry
870
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Online availability
All
Undetermined
2,246
Free
761
Type of publication
All
Article
4,132
Book / Working Paper
1,271
Journal
7
Type of publication (narrower categories)
All
Article in journal
3,769
Aufsatz in Zeitschrift
3,769
Aufsatz im Buch
347
Book section
347
Hochschulschrift
345
Thesis
294
Graue Literatur
153
Non-commercial literature
153
Collection of articles of several authors
103
Sammelwerk
103
Working Paper
91
Arbeitspapier
87
Aufsatzsammlung
75
Case study
61
Fallstudie
61
Bibliografie enthalten
39
Bibliography included
39
Ratgeber
34
Conference paper
32
Guidebook
32
Konferenzbeitrag
32
Handbook
28
Handbuch
28
Lehrbuch
25
Textbook
24
Konferenzschrift
10
Reprint
9
Collection of articles written by one author
8
Sammlung
8
Conference proceedings
4
Systematic review
4
Übersichtsarbeit
4
Fallstudiensammlung
3
Research Report
3
Accompanied by computer file
2
Amtsdruckschrift
2
Bibliografie
2
Company information
2
Elektronischer Datenträger
2
Elektronischer Datenträger als Beilage
2
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Language
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English
4,605
German
810
French
5
Italian
1
Spanish
1
Swedish
1
Author
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Bruhn, Manfred
34
Han, Heesup
22
Prentice, Catherine
21
Stauss, Bernd
20
Mattila, Anna S.
19
Hollebeek, Linda D.
14
Homburg, Christian
14
Klaus, Philipp
14
McColl-Kennedy, Janet R.
14
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
12
Balaji, M. S.
11
Quach, Sara
11
Bauer, Hans H.
10
Beatty, Sharon E.
10
Gouthier, Matthias H. J.
10
Hammerschmidt, Maik
10
Kim, Wansoo
10
Benkenstein, Martin
9
Bitner, Mary Jo
9
Bolton, Ruth N.
9
Dagger, Tracey S.
9
Edvardsson, Bo
9
Grönroos, Christian
9
Hinterhuber, Hans H.
9
Hyun, Sunghyup Sean
9
Patterson, Paul G.
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Walsh, Gianfranco
9
Wangenheim, Florian von
9
Wong, IpKin Anthony
9
Woratschek, Herbert
9
Georgi, Dominik
8
Gremler, Dwayne D.
8
Helmke, Stefan
8
Izogo, Ernest Emeka
8
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Institution
All
Springer Fachmedien Wiesbaden
3
European Health Care Conference <2, 2011, Hamburg>
2
Harvard Graduate School of Business Administration
2
IGI Global
2
Technische Universität Dresden
2
Verlag Franz Vahlen
2
AMACOM
1
American Marketing Association
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Bbw-Marketing Dr. Vossen & Partner <Neuss>
1
Books on Demand GmbH <Norderstedt>
1
Chartered Institute of Marketing
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dienstleistungsmarketing-Workshop <8, 2001, Innsbruck>
1
Dpunkt.Verlag <Heidelberg>
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Edward Elgar Publishing
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Freie Universität Berlin
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Helmut-Schmidt-Universität
1
Instituto Valenciano de Investigaciones Económicas
1
International Conference on Services Management <North Cyprus)>
1
Josef Eul Verlag GmbH
1
Karlsruher Institut für Technologie
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
NetLibrary, Inc
1
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Published in...
All
Journal of retailing and consumer services
206
Journal of business research : JBR
131
The journal of services marketing
126
International journal of hospitality management
124
The service industries journal
90
SpringerLink / Bücher
63
Journal of service research : JSR
62
Services marketing quarterly
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of hospitality marketing & management
57
International journal of contemporary hospitality management
53
Journal of travel and tourism marketing
47
Service business
45
Journal of service management
41
Journal of service research
35
The TQM journal : the international review of organizational improvement
35
Cogent business & management
34
Tourism management : research, policies, practice
34
Industrial marketing management : the international journal for industrial and high-tech firms
33
Journal of strategic marketing
32
Journal of the Academy of Marketing Science
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
The international journal of bank marketing : IJBM
29
Managing service quality : MSQ ; an international journal
27
Asia Pacific journal of marketing and logistics
26
Gabler Edition Wissenschaft
25
International journal of quality and service sciences
24
Journal of marketing
24
European journal of marketing : EJM
23
International journal of electronic customer relationship management : IJECRM
23
International journal of services and operations management
23
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
23
Journal of service theory and practice : JSTP
23
Journal of air transport management
22
Marketing intelligence & planning
22
Psychology & marketing
21
Springer eBook Collection / Business and Economics
21
Total quality management & business excellence
21
Journal of retailing
20
International journal of services, economics and management
19
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Source
All
ECONIS (ZBW)
5,393
EconStor
9
OLC EcoSci
4
USB Cologne (EcoSocSci)
4
Showing
1
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10
of
5,410
Sort
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date (newest first)
date (oldest first)
1
Achieving excellence in services marketing : roles in customer delight
Mandal, Pratap Chandra
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10012199135
Saved in:
2
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
Saved in:
3
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
4
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
5
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
6
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
Saved in:
7
Service quality and customer delight : considering the mediating role of satisfaction and loyalty
Nazeri, Ali
;
Kazemi, Seyed Mohamad Mehdi
;
Shahriyari, Rozita
- In:
International journal of management development : IJMD
2
(
2022
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10013256638
Saved in:
8
Identification and ranking of factors affecting customer loyalty : a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
9
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
10
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
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