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Beziehungsmarketing
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Journal of the Academy of Marketing Science
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Tourism and hospitality research : THR
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ECONIS (ZBW)
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Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
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2
Service customization : to upgrade or to downgrade? : an investigation of how option framing affects tourists' choice of package-tour services
Jin, Liyin
;
He, Yanqun
;
Song, Haiyan
- In:
Tourism management : research, policies, practice
33
(
2012
)
2
,
pp. 266-275
Persistent link: https://www.econbiz.de/10009408462
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3
Role of the perceived justice of service recovery : a comparison of first-time and repeat visitors
Chen, Peng
;
Kim, Yeong Gug
- In:
Tourism and hospitality research : THR
19
(
2019
)
1
,
pp. 98-111
Persistent link: https://www.econbiz.de/10012165598
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