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~subject:"Bibliometrics"
~subject:"Firm performance"
~type_genre:"Article in journal"
~type_genre:"Aufsatzsammlung"
~type_genre:"Government document"
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Bibliometrics
Firm performance
Großbritannien
32,887
United Kingdom
32,601
Bibliometrie
13,356
Customer satisfaction
10,550
Kundenzufriedenheit
10,543
Service quality
6,217
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6,215
Consumer behaviour
6,128
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6,128
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1,937
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1,937
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1,756
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1,744
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1,744
Kundenservice
1,741
Japan
1,578
Unternehmenserfolg
1,371
Arbeitszufriedenheit
1,369
Job satisfaction
1,369
Comparison
1,358
Vergleich
1,357
Italien
1,354
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1,344
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254
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research-article
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Kumar, Satish
76
Kraus, Sascha
48
Chan, Kam C.
40
Lim, Weng Marc
33
Taylor, Timothy G.
32
Köseoglu, Mehmet Ali
31
Aguinis, Herman
28
Law, Chun Hung Roberts
28
Paul, Justin
27
Ferreira, João J. M.
26
Antony, Jiju
25
Merigo, Jose Maria
22
Dabić, Marina
21
Dhir, Sanjay
21
Hassan, M. Kabir
21
Dhir, Amandeep
19
Laband, David N.
19
Saffran, Bernard
19
Lindgreen, Adam
18
Pandey, Nitesh
18
Pattnaik, Debidutta
18
Pereira, Vijay
18
Rahman, Zillur
18
Fernandes, Cristina I.
17
Glock, Christoph H.
17
Porter, Alan L.
17
Seuring, Stefan
17
Xu, Zeshui
17
Dwivedi, Yogesh Kumar
16
Kajikawa, Yuya
15
Wood, David A.
15
Caputo, Andrea
14
Law, Rob
14
Mixon, Franklin G.
14
Serenko, Alexander
14
Short, Jeremy C.
14
Vrontis, Demetris
14
Škare, Marinko
14
Banks, George C.
13
De Massis, Alfredo
13
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Edward Elgar Publishing
4
Academy of Marketing
2
Europäische Kommission / Gemeinsame Forschungsstelle
2
Europäisches Parlament / Referat Wissenschaftliche Vorausschau
2
Academic Publishing in Europe Conference <3, 2008, Berlin>
1
Colloque Mesure(s) du Livre <1989, Paris>
1
Conference The Learned Journals in the Development of Economics and the Economics Profession <1, 1990, Siena>
1
Convegno su l'Economia Divulgata. Manuali e Trattati di Scienze Economiche nell'Italia Liberale (1848 - 1922) <2005, Pisa; Lucca>
1
EIOPA
1
Fraunhofer-Institut für System- und Innovationsforschung
1
IGI Global
1
Ifo Institut
1
Indonesian Scholars International Convention <14., 2014, Oxford>
1
International Society for Professional Innovation Management
1
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RWTH Aachen
1
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1
Steinbeis, School of International Business and Entrepreneurship
1
Technische Universität Dresden
1
Verband der Hochschullehrer für Betriebswirtschaft / Wissenschaftliche Kommission für Marketing
1
Workshop on E-Business <8, 2009, Phoenix, Ariz.>
1
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Journal of business research : JBR
312
Technological forecasting & social change : an international journal
219
Research policy : policy, management and economic studies of science, technology and innovation
202
International journal of production research
129
Journal of business ethics : JOBE
122
International journal of management reviews : IJMR
115
Journal of management : JOM
108
Industrial marketing management : the international journal for industrial and high-tech firms
100
Cogent business & management
94
International journal of production economics
86
International journal of hospitality management
79
International journal of contemporary hospitality management
78
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
72
Management review quarterly
71
Organizational research methods : ORM
68
International journal of consumer studies
66
The journal of technology transfer
65
International business review : the official journal of the European International Business Academy
62
The journal of economic perspectives : EP ; a journal of the American Economic Association
62
Annals / The Academy of Management
59
Journal of business economics : JBE
59
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
58
Tourism management : research, policies, practice
57
European management journal
56
Technology analysis & strategic management
56
Die Betriebswirtschaft : DBW
55
Administrative Sciences : open access journal
54
Management research review
52
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
51
Journal of knowledge management
51
Total quality management & business excellence
51
Review of managerial science : RMS
50
Human resource management review
49
Entrepreneurship, theory and practice : ET & P
48
International entrepreneurship and management journal
48
Business strategy and the environment
47
European journal of operational research : EJOR
47
Journal of management
47
Technovation : the international journal of technological innovation, entrepreneurship and technology management
47
The international journal of human resource management
46
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Source
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ECONIS (ZBW)
14,370
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1
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10
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14,370
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
3
Services management research : review, integration, and future directions
Subramony, Mahesh
;
Pugh, S. Douglas
- In:
Journal of management : JOM
41
(
2015
)
1
,
pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Saved in:
4
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
5
Service firm capabilities and performance : contingent analysis of customer contact
Cruz-Ros, Sonia
;
Gonzalez-Cruz, Tomas F.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1612-1621
Persistent link: https://www.econbiz.de/10011298890
Saved in:
6
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
7
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
Saved in:
8
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
9
WERS the validity? : a critique of the 2004 workplace employment relations survey of employees
Timming, Andrew R.
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
3
,
pp. 561-570
Persistent link: https://www.econbiz.de/10003890484
Saved in:
10
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
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