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Bibliometrics
Dienstleistungsmanagement
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Measuring organization information systems success : new technologies and practices
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Measuring IT service management performance : a model development
Gacenga, Francis
;
Cater-Steel, Aileen
;
Toleman, Mark
; …
- In:
Measuring organization information systems success : …
,
(pp. 102-119)
.
2012
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