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~subject:"Bibliometrie"
~subject:"Theory"
~type_genre:"Article in journal"
~type_genre:"Article"
~type_genre:"Collection of articles of several authors"
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Bibliometrie
Theory
Großbritannien
32,114
United Kingdom
31,871
Bibliometrics
13,516
Customer satisfaction
10,625
Kundenzufriedenheit
10,591
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6,244
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1,948
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1,794
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1,791
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1,789
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1,773
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1,612
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1,495
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1,475
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1,386
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1,386
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1,378
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1,376
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1,375
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Article
15,629
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456
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Collection of articles of several authors
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15,780
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2,961
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649
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456
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309
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229
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144
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116
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94
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91
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Kumar, Satish
71
Kraus, Sascha
45
Chan, Kam C.
40
Taylor, Timothy G.
32
Köseoglu, Mehmet Ali
31
Lim, Weng Marc
29
Aguinis, Herman
28
Law, Chun Hung Roberts
27
Paul, Justin
26
Antony, Jiju
25
Ferreira, João J. M.
25
Dhir, Sanjay
21
Dabić, Marina
20
Hassan, M. Kabir
20
Dhir, Amandeep
19
Laband, David N.
19
Saffran, Bernard
19
Glock, Christoph H.
18
Merigo, Jose Maria
18
Mills, Terence C.
18
Rahman, Zillur
18
Wohlrabe, Klaus
18
Lindgreen, Adam
17
Pandey, Nitesh
17
Pereira, Vijay
17
Seuring, Stefan
17
Xu, Zeshui
17
Blundell, Richard W.
16
Dwivedi, Yogesh Kumar
16
Fernandes, Cristina I.
16
Mixon, Franklin G.
16
Porter, Alan L.
16
Caputo, Andrea
14
Cuthbertson, Keith
14
Kajikawa, Yuya
14
Law, Rob
14
Pattnaik, Debidutta
14
Serenko, Alexander
14
Short, Jeremy C.
14
Vrontis, Demetris
14
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British Association for the Advancement of Science / Section Economics
3
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2
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
2
Centre for Economic Policy Research
2
Centro Formazione e Studi <Roma u.a.>
2
Multikonferenz Wirtschaftsinformatik <2008, Garching b. München>
2
Suntory-Toyota International Centre for Economics and Related Disciplines
2
Academic Publishing in Europe Conference <3, 2008, Berlin>
1
Advanced Research Workshop on Science Evaluation and Its Management <1997, Prag>
1
Applied Econometrics Association
1
Arthur M. Blank Center for Entrepreneurship
1
Association Charles Gide pour l'Etude de la Pensée Economique
1
Association d'Econométrie Appliquée
1
Association pour le Développement de la Socio-Économie
1
Associazione Italiana di Scienze Regionali
1
Aston Centre for Human Resources
1
Books on Demand GmbH <Norderstedt>
1
Cambridge-Maastricht Symposium <2, 2001, Cambridge>
1
Colloque International de Bibliologie <8, 1989, Paris>
1
Colloque Mesure(s) du Livre <1989, Paris>
1
Conference The Learned Journals in the Development of Economics and the Economics Profession <1, 1990, Siena>
1
Consorcio de la Zona Franca de Vigo
1
Convegno Internazionale di Economia del Lavoro in Memoria di E. Tarantelli <4, 1993, Rom>
1
Convegno su l'Economia Divulgata. Manuali e Trattati di Scienze Economiche nell'Italia Liberale (1848 - 1922) <2005, Pisa; Lucca>
1
Deutsche Forschungsgemeinschaft
1
Deutsches Institut für Normung
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Deutschland / Bundesministerium für Bildung und Forschung
1
Deutschland / Bundesministerium für Bildung, Wissenschaft und Forschung
1
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
1
Dienstleistungstagung <6, 2006, Berlin>
1
Ecole européenne des affaires
1
Econometric Society
1
Economic Policy Conference <31, 2006, Saint Louis, Mo.>
1
Entrepreneurship Research Conference <36., 2016, Bodø>
1
European Conference on Data Envelopment Analysis (DEA) <1998, Wernigerode>
1
European Conference on the History of Economics <4, 1998, Antwerpen>
1
Federal Reserve Bank of St. Louis
1
Forschungszentrum Jülich / Zentralbibliothek
1
Fraunhofer-Institut für System- und Innovationsforschung
1
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1
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Journal of business research : JBR
287
Technological forecasting & social change : an international journal
219
Research policy : policy, management and economic studies of science, technology and innovation
212
The economic journal : the journal of the Royal Economic Society
138
International journal of production research
126
Journal of business ethics : JOBE
126
International journal of management reviews : IJMR
114
Journal of management : JOM
108
Applied economics
105
Cogent business & management
92
Industrial marketing management : the international journal for industrial and high-tech firms
92
International journal of production economics
87
International journal of contemporary hospitality management
75
Management review quarterly
70
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
70
International journal of hospitality management
68
Organizational research methods : ORM
68
International journal of consumer studies
65
Oxford economic papers
65
Journal of business economics : JBE
63
The journal of economic perspectives : EP ; a journal of the American Economic Association
63
The journal of technology transfer
63
Die Betriebswirtschaft : DBW
60
Annals / The Academy of Management
59
Oxford bulletin of economics and statistics
59
Scottish journal of political economy : the journal of the Scottish Economic Society
59
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
58
European journal of operational research : EJOR
57
Tourism management : research, policies, practice
56
Administrative Sciences : open access journal
55
European management journal
53
International business review : the official journal of the European International Business Academy
53
Economica
52
Management research review
52
Total quality management & business excellence
52
Technology analysis & strategic management
51
Journal of knowledge management
50
Human resource management review
49
Technovation : the international journal of technological innovation, entrepreneurship and technology management
48
Entrepreneurship, theory and practice : ET & P
47
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ECONIS (ZBW)
16,061
EconStor
24
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1
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16,085
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1
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
2
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
3
Services management research : review, integration, and future directions
Subramony, Mahesh
;
Pugh, S. Douglas
- In:
Journal of management : JOM
41
(
2015
)
1
,
pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
Saved in:
4
Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar
;
Mohd Nizam Ab Rahman
;
Wan Rosmanira Ismail
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
13
,
pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
Saved in:
5
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
6
Online service failure : antecedents, moderators and consequences
Adil, Mohd
;
Sadiq, Mohd
;
Jebarajakirthy, Charles
; …
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
Saved in:
7
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
8
WERS the validity? : a critique of the 2004 workplace employment relations survey of employees
Timming, Andrew R.
- In:
Work, employment & society : a journal of the British …
23
(
2009
)
3
,
pp. 561-570
Persistent link: https://www.econbiz.de/10003890484
Saved in:
9
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
10
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
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