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Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh; Groth, Markus; Hu, Xinyu; Wu, Yu - In: Journal of service research 24 (2021) 2, pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
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Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu; Remisch, David; Dorofeev, Nikita - In: Service business 17 (2023) 1, pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
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Services management research : review, integration, and future directions
Subramony, Mahesh; Pugh, S. Douglas - In: Journal of management : JOM 41 (2015) 1, pp. 349-373
Persistent link: https://www.econbiz.de/10010475393
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Methodology implications in automotive product-service systems : a systematic literature review
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1632-1668
Persistent link: https://www.econbiz.de/10011817067
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A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
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Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul; Ho, Ting Hin; Tan, Lay Peng; Casidy, Riza - In: Journal of service theory and practice 33 (2023) 5, pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
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Online service failure : antecedents, moderators and consequences
Adil, Mohd; Sadiq, Mohd; Jebarajakirthy, Charles; … - In: Journal of service theory and practice 32 (2022) 6, pp. 797-842
Persistent link: https://www.econbiz.de/10013440334
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Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
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WERS the validity? : a critique of the 2004 workplace employment relations survey of employees
Timming, Andrew R. - In: Work, employment & society : a journal of the British … 23 (2009) 3, pp. 561-570
Persistent link: https://www.econbiz.de/10003890484
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Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood; Ashraf, Rohail; Ali, Sara; Nawaz, Raheel - In: Psychology & marketing 40 (2023) 10, pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470