Scupola, Ada; Nicolajsen, Hanne Westh; Sørensen, Flemming - In: International Journal of E-Services and Mobile … 8 (2016) 4, pp. 1-19
This article discusses different ways in which users may be involved in the ideation phase of service innovation and the results and limitations of such involvement. The study compares the use of a blog and two differently setup future workshops (one with users only and the other with a mix of...
