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Purpose This paper aims to examine brand-generated communities from the community managers’ point of view and … investigate how social media influences managerial perceptions, attitudes and practises around brand communities. Design … media. Practical implications For actual brand communities to emerge in social media, community managers should have more …
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practitioners alike are keen to understand the emergence and implications of online brand communities (OBCs). The purpose of this …
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that customers who socially interact with other customers, via participation in brand communities, often exhibit an intense …
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