Neuenfeldt Júnior, Alvaro Luiz; Siluk, Julio Cezar Mairesse - In: Business Process Management Journal 21 (2015) 1, pp. 190-204
Purpose – The purpose of this paper is to study the level of importance existing among the indicators that were previously defined for a Performance Measurement Systems (PMS) and are relative to franchises in Brazil, using the Analytic Hierarchy Process (AHP) methodology, together with a...