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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel; Ashill, Nicholas J. - In: Managing service quality : MSQ ; an international journal 23 (2013) 3, pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
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A study of service worker burnout in Russia
Rod, Michel; Ashill, Nicholas J.; Gibbs, Tanya - In: Boundary spanning elements and the marketing function …, (pp. 33-47). 2015
Persistent link: https://www.econbiz.de/10010506736
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Burnout processes in non-clinical health service encounters
Ashill, Nicholas J.; Rod, Michel - In: Journal of business research : JBR 64 (2011) 10, pp. 1116-1127
Persistent link: https://www.econbiz.de/10009270571
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The role of customer orientation as a moderator of the job demand-burnout-performance relationship : a surface-level trait perspective
Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Journal of retailing 85 (2009) 4, pp. 480-492
Persistent link: https://www.econbiz.de/10003930089
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Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Services marketing quarterly 32 (2011) 1, pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
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The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel; Ashill, Nicholas - In: Journal of strategic marketing 23 (2015) 3, pp. 189-208
Persistent link: https://www.econbiz.de/10011300905