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Emotional labour and its consequences : the moderating effect of emotional intelligence
Prentice, Catherine - In: Individual sources, dynamics, and expressions of …, (pp. 187-201). 2013
Persistent link: https://www.econbiz.de/10010222123
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Revisiting the job performance-burnout relationship
Prentice, Catherine; Thaichon, Park - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
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Managing burnout from engagement-derived acting strategy
Prentice, Catherine; Snell, Lan; Sok, Phyra - In: Journal of service theory and practice 33 (2023) 4, pp. 577-597
Persistent link: https://www.econbiz.de/10014302390