This dissertation addresses the issue of capacity management in a professional services context; specifically a call center based support operation with contractually committed Service Level Agreements (SLAs). The focus of this research is on capacity planning in the face of uncertainty. I...

This dissertation investigates the coordination between new and used product sales using both empirical and analytical approaches.The first essay studies the potential for cannibalization of new product sales by remanufactured versions of the same product, which is a central issue in managing...

This dissertation deals with the problem bidders have to solve to formulate their bids in two types of auctions: reverse and combinatorial auctions.In reverse procurement auctions the object for sale is a contract, bidders are suppliers, and the bid taker is a buyer. The suppliers bidding for...

This dissertation investigates the impact of various behavioral factors on supply chain management, using a laboratory approach. A series of experiments is designed to challenge the assumptions of several basic theoretical models used in supply chain management that have ignored behavioral...

A supply chain, which typically employs decentralized decision-making, iscoordinated if in the equilibrium firms make decisions that are system-wideoptimal. Such decisions, called the first-best, would be made if the supply chainwere centralized so that a single decision-maker could force all...

In this dissertation I investigate contracting and coordination in a two-tier supply chain. First, in Chapter 2 I experimentally investigate how altering the inventory risk affects both the total supply chain profits and the distribution of profits between the two parties. I evaluate three...