In response to consumer demands, the range of products offered by manufacturersis becoming increasingly complex. One of the ways that companies are dealingwith this challenge is to offer products that can be assembled from acollection of independent components. One of the central difficulties...

This dissertation addresses the issue of capacity management in a professional services context; specifically a call center based support operation with contractually committed Service Level Agreements (SLAs). The focus of this research is on capacity planning in the face of uncertainty. I...

Incentives and information systems are two major enablers for managing organizational knowledge assets. Prior research in knowledge management focuses either on managerial or technical perspectives, independently. On the one hand, various studies investigate the knowledge management strategies...

This dissertation investigates the effects of real-time information on supply chain operations and strategies as well as an inventory control problem with retail pre-packs in three essays. The first essay considers an order promising problem in the presence of pseudo order information in an...