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Is high recovery more effective than expected recovery in addressing service failure? : a moral judgment perspective
Chen, Tong; Ma, Ke; Bian, Xuemei; Zheng, Chundong; … - In: Journal of business research : JBR 82 (2018), pp. 1-9
Persistent link: https://www.econbiz.de/10011771721
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Should firms spend more on research and development and advertising during recessions?
Srinivasan, Raji; Lilien, Gary L.; Sridhar, Shrihari - In: Journal of marketing 75 (2011) 3, pp. 49-65
Persistent link: https://www.econbiz.de/10009160719
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Service Quality and Customer Satisfaction in Banks During an Economic Recession and Banking Crisis Period : The Critical Case of a Greek Co-Operative Bank
Kalpadakis, Andreas - 2015
The authors tested a modified SERVQUAL scale based on a survey of Pancretan Cooperative Bank's customers – in terms of a critical case study – in order to identify any differences in service quality satisfaction and its impact on the behavioral intentions of the bank's customers. Considering...
Persistent link: https://www.econbiz.de/10013013188
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The best of times, the worst of times : understanding pro-cyclical mortality
Stevens, Ann Huff; Miller, Douglas Lee; Page, Marianne E.; … - In: American economic journal : a journal of the American … 7 (2015) 4, pp. 279-311
Persistent link: https://www.econbiz.de/10011393098
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The best of times, the worst of times : understanding pro-cyclical mortality
Stevens, Ann Huff; Miller, Douglas Lee; Page, Marianne E.; … - 2011
Persistent link: https://www.econbiz.de/10009408679
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Poor performance as a predictable outcome : financing the administration of unemployment insurance
Lachowska, Marta; Mas, Alexandre; Woodbury, Stephen A. - In: AEA papers and proceedings 112 (2022), pp. 102-106
Persistent link: https://www.econbiz.de/10013209513
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Childcare over the business cycle
Brown, Jessica H.; Herbst, Chris M. - In: Journal of labor economics : JOLE 40 (2022), pp. S429-S468
Persistent link: https://www.econbiz.de/10013186934
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The value of operational response in varied industries during the Great Recession
Manikas, Andrew S.; Patel, Pankaj C. - In: IEEE transactions on engineering management : EM 67 (2020) 1, pp. 54-69
Persistent link: https://www.econbiz.de/10012173627
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R&D intensity and economic recession : investigating the moderating role of CEO characteristics
Yunlu, Dilek Gulistan; Murphy, Dianne D. - In: Journal of leadership & organizational studies : JLOS; … 19 (2012) 3, pp. 284-293
Persistent link: https://www.econbiz.de/10009578175
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How small-medium enterprises leverage intangibles during recessions : evidence from the Italian clothing industry
Curruletti, Marco; Bettinelli, Cristina; Renoldi, Angelo - In: Management decision : MD 52 (2014) 8, pp. 1491-1515
Persistent link: https://www.econbiz.de/10010422382