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Das Buch widmet sich der Kundenzufriedenheit im Outsourcing-Geschäft und zeigt, wie sich Provider dem Problem der … Beziehungsmanagement in Outsourcing-Partnerschaften zur Verfügung …
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This paper analyzes the relationship between service innovation and different types of enterprise software systems, i.e. standardized enterprise software designed to fit one certain business sector and enterprise software specifically customized for a single firm. Using firm-level data of a...
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