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Perceptions of the importance of absorptive capacity attributes as they relate to Radio Frequency Identification implementation by firms anticipating Radio Frequency Identification...

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Business process and value delivery modeling using posession, ownership, and availability (POA) in enterprises and business networks

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Towards a deeper understanding of the emergence of process innovations : which role do inter-organisational learning and internal knowledge exploitation play?

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Supply chain process collaboration and Internet utilization : an international perspective of business to business relationships

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Business process management and supply chain collaboration : a critical comparison

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The link between a firm and supply chain (SC) members has been recognised as one of the key issues for ensuring business success and achieving competitive advantage. Indeed, working across organisational boundaries is required to accomplish effective responses to customers’ needs. Our...

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The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operations

Fawcett, Stanley E.; Fawcett, Amydee M. - Council of Supply Chain Management Professionals - 2014

Fulfillment and customer service are where business reputations and relationships are instantly won and lost. The Definitive Guide to Order Fulfillment and Customer Service is the most authoritative, complete, best-practice guide to excelling in these crucial supply chain processes. Whether...