Most organizations use Enterprise Resource Planning (ERP) systems, which provide a platform for integrating processes and data. Even though competitive pressure forces financial service organizations to permanently improve their business processes, there is a lack of research regarding the use...

The successful implementation of enterprise resource planning (ERP) systems enables organizations to enhance their efficiency and maintain competitive capability through cross-functional integration across operational activities. Nevertheless, implementation of ERP systems is a risky endeavor...

In recent years, process mining has emerged as the leading big data technology for business process analysis. By extracting knowledge from event logs in information systems, process mining provides unprecedented transparency of business processes while being independent of the source system....