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Managing appointment-based services in the presence of walk-in customers
Shan, Wang; Liu, Nan; Wan, Guohua - In: Management science : journal of the Institute for … 66 (2020) 2, pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
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Developing and maintaining clients' trust through institutional mechanisms in online service markets for digital entrepreneurs : a process model
Du, Wenyu; Mao, Ji-Ye - In: The journal of strategic information systems : … 27 (2018) 4, pp. 296-310
Persistent link: https://www.econbiz.de/10011958271
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Business process redesign project success : the role of socio-technical theory
Xiang, Junlian; Archer, Norman P.; Detlor, Brian - In: Business process management journal 20 (2014) 5, pp. 773-792
Persistent link: https://www.econbiz.de/10010416320
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Surgery scheduling in the presence of operating room eligibility and dedicated surgeon : an adaptive composite dispatching method
Wang, Shan; Su, Huiqiao; Wan, Guohua; Zhong, Liwei - In: International journal of production research 61 (2023) 6, pp. 1866-1881
Persistent link: https://www.econbiz.de/10014230497
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Design of patient visit itineraries in tandem systems
Liu, Nan; Wan, Guohua; Wang, Shan - In: Manufacturing & service operations management : M & SOM 26 (2024) 3, pp. 972-991
Persistent link: https://www.econbiz.de/10014536741