Hernaus, Tomislav; Pejić Bach, Mirjana; Bosilj … - In: Baltic Journal of Management 7 (2012) 4, pp. 376-396
Purpose – The purpose of this paper is to examine the way strategic approach to business process management (BPM) impacts organizational performance, both its financial and non‐financial aspects, using empirical data from Croatian firms. The impact of strategic approach to BPM on process...