We model a system which consists of a stream of customers processed through three steps by two resources. The first resource, an investigator, handles the first step, in which she collects information from the customer and decides what work will be done in the second step by the second resource,...

Some potentially dangerous diseases are completely asymptomatic. Their diagnosis as incidental findings of ever more sensitive medical imaging can leave patients and physicians in something of a quandary. The patient feels well and potential interventions to stave off long term deterioration or...

Durable goods account for a significant portion of the economy and have been of considerable interest to academic researchers, especially economists, over the last four decades. Given the importance of strategic issues concerning durable goods markets to IS and OM researchers, our objective is...

The effective design of business processes is a subject of considerable importance to corporations today. Our research focuses on developing a theoretical framework for process design in order to provide some guidelines for mangers. The abundant context-specific case studies which exist today...