Over the past years, businesses have had to tackle the issues caused by numerous forces from political, technological and societal environment. The changes in the global market and increasing uncertainty require us to focus on disruptive innovations and to investigate this phenomenon from...

Purpose – The aim of this case study-based paper is to study the application of Six Sigma, a breakthrough improvement strategy in the field of cell site construction of a telecom company.Design/methodology/approach – This research provides action research of a Six Sigma project using DMAIC...

Process-based thinking commonly focuses on enhancing the efficiency of processes, while it is often criticized for not paying enough attention to the customer. This paper argues that customer complaint information can be used as a basis for customer-focused process improvement. Thus, it is not...

Akintola Akintoye, Professor of Construction Economics and Management, Dean of School of Built and Natural Environment, University of Central Lancashire, UK; Joint Editor of Journal of Financial Management of Property and Construction, Joint Coordinator of CIB TG72: Public Private Partnerships...