Ekman, Peter; Thilenius, Peter; Windahl, Torbjörn - In: Business Process Management Journal 20 (2014) 3, pp. 480-501
Purpose – Research has shown that companies focus their internal processes when they adopt enterprise resource planning (ERP) systems. However, the ERP systems need to expand their functionality to include customers and suppliers (with e-commerce functionality) to reach their full potential....
