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Service triads : a research agenda for buyer-supplier-customer triads in business services
Wynstra, Finn; Spring, Martin; Schoenherr, Tobias - In: Journal of operations management 35 (2015), pp. 1-20
Persistent link: https://www.econbiz.de/10011284730
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Provider involvement in business service definition : a typology
Selviaridis, Kostas; Spring, Martin; Araujo, Luis - In: Industrial marketing management : the international … 42 (2013) 8, pp. 1398-1410
Persistent link: https://www.econbiz.de/10010227733
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New service development : managing the dynamic between services and operations resources
Santos, Juliana; Spring, Martin - In: International journal of operations & production … 33 (2013) 7, pp. 800-827
Persistent link: https://www.econbiz.de/10010196572
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Are knowledge intensive business services really co-produced? : overcoming lack of customer participation in KIBS
Santos, Juliana Bonomi; Spring, Martin - In: Industrial marketing management : the international … 50 (2015), pp. 85-96
Persistent link: https://www.econbiz.de/10011411706
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How information technology automates and augments processes : insights from Artificial-Intelligence-based systems in professional service operations
Spring, Martin; Faulconbridge, James R.; Sarwar, Atif - In: Journal of operations management 68 (2022) 6/7, pp. 592-618
Persistent link: https://www.econbiz.de/10013466482