Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Call centre"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Globally effective questioning...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Call centre
Theorie
21
Theory
21
USA
12
United States
11
Bank
4
Data envelopment analysis
4
Data-Envelopment-Analyse
4
Dienstleistungssektor
4
Efficiency
4
Effizienz
4
Market research
4
Marketing management
4
Marketingmanagement
4
Marktforschung
4
Preiswettbewerb
4
Price competition
4
Competition
3
E-commerce
3
Electronic Commerce
3
Financial sector
3
Finanzsektor
3
Game theory
3
Räumliche Preistheorie
3
Spieltheorie
3
Welt
3
Wettbewerb
3
World
3
AHP approach
2
AHP-Verfahren
2
Auction
2
Auction theory
2
Auktion
2
Auktionstheorie
2
Betriebliches Informationssystem
2
Beziehungsmarketing
2
Brand
2
Business intelligence system
2
Callcenter
2
Dienstleistungsqualität
2
more ...
less ...
Online availability
All
Free
1
Type of publication
All
Book / Working Paper
2
Type of publication (narrower categories)
All
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
Language
All
English
2
Author
All
Harker, Patrick T.
2
Akşin, O. Zeynep
1
Evenson, Ann
1
Frei, Frances X.
1
Published in...
All
Financial Institutions Center
1
R & D / Institut Eropéen d'Administration des Affaires ; Corporate Renewal Initiative : working papers
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effective call center management : evidence from financial services
Evenson, Ann
;
Harker, Patrick T.
;
Frei, Frances X.
-
1999
Persistent link: https://www.econbiz.de/10001429062
Saved in:
2
Capacity sizing in the presence of a common shared resource : staffing an inbound call center
Akşin, O. Zeynep
;
Harker, Patrick T.
-
2000
-
Rev. version of 98/79/TM
Persistent link: https://www.econbiz.de/10001634664
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
