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No passage to India? : initial responses of UK trade unions to call centre offshoring

Bain, Peter; Taylor, Phil - In: Industrial relations journal 39 (2008) 1, pp. 5-23

Persistent link: https://www.econbiz.de/10003690627

"Bear with me... " : the problems of health and well-being in call center work

Baldry, Chris; Taylor, Phil; Bain, Peter - In: Institutions, production, and working life, (pp. 235-254). 2006

Persistent link: https://www.econbiz.de/10003531712

'Across the great divide" : local and global trade union responses to call centre offshoring to India

Taylor, Phil; Bain, Peter - In: Handbook of employment and society : working space, (pp. 436-454). 2010

Persistent link: https://www.econbiz.de/10003983853

Call centre offshoring to India : the revenge of history?

Taylor, Phil; Bain, Peter - In: Labour & industry : a journal of the social and … 14 (2004) 3, pp. 15-38

Persistent link: https://www.econbiz.de/10002099671

Ringing the Changes? Union Recognition and Organisation in Call Centres in the UK Finance Sector

Bain, Peter; Taylor, Phil - 2004

The massive rise in UK call centre employment in recent years has been closely related to developments in the finance sector. This paper analyses these developments in order to contextualise the organisational experiences of unions in the sector. Recruitment activity in both hostile and...

Persistent link: https://www.econbiz.de/10014112920

Work organisation and employee relations in Indian call centres

Taylor, Phillip; Bain, Peter - In: Developments in the call centre industry : analysis, …, (pp. 36-57). 2006

Persistent link: https://www.econbiz.de/10003393912

Indian call centres and business process outsourcing : a study in union formation

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 24 (2009) 1, pp. 19-42

Persistent link: https://www.econbiz.de/10003822610

Domestic labour : the experience of work in India's other call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: Work and life in the global economy : a gendered …, (pp. 99-123). 2010

Persistent link: https://www.econbiz.de/10003938371

Gender, choice and constraint in call centre employment

Scholarios, Dora; Taylor, Phil - In: New technology, work and employment 25 (2010) 2, pp. 101-116

Persistent link: https://www.econbiz.de/10008905084

Union formation in Indian call centres

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The next available operator : managing human resources …, (pp. 145-181). 2009

Persistent link: https://www.econbiz.de/10003923614