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Emotional labour and its outcomes : a study of a Philippine call centre
Ruppel, Cynthia P.
;
Sims, Randi L.
;
Zeidler, Peter
- In:
Asia-Pacific journal of business administration
5
(
2013
)
3
,
pp. 246-261
Persistent link: https://www.econbiz.de/10010198209
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The importance of organisational justice on schedule satisfaction : a study of Latin American call centre employees
Sims, Randi L.
;
Yurova, Yuliya
;
Zeidler, Peter
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10012514338
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