The issue of precarious employment has gained increasing currency over recent years, as OECD countries have shifted away from traditional standard employment models. Nevertheless, there has been little empirical research on the experiences of nonstandard workers and the links that can be...

Purpose – The purpose of this paper is to report on the experience of women working in New Zealand call centres after finding contrary evidence in the international research which suggests call centre work does not offer career opportunities for its mainly female workforce. The research seeks...