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European journal of operational research : EJOR
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International journal of operations and quantitative management : IJOQM
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A stochastic programming model for scheduling call centers with global Service Level Agreements
Robbins, Thomas R.
;
Harrison, Terry P.
- In:
European journal of operational research : EJOR
207
(
2010
)
3
,
pp. 1608-1619
Persistent link: https://www.econbiz.de/10008702094
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2
Cross training in call centers with uncertain arrivals and global service level agreements
Robbins, Thomas R.
;
Medeiros, D. J.
;
Harrison, Terry P.
- In:
International journal of operations and quantitative …
16
(
2010
)
3
,
pp. 307-329
Persistent link: https://www.econbiz.de/10008823089
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