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Evaluation method of the sigma level multidimensional capacity of the service dimensions in a call centre of a telephone company
Fontalvo Echavez, Orianna
;
Fontalvo Herrera, Tomás José
; …
- In:
International journal of productivity and quality …
34
(
2021
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10012800562
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