Santos, Reinaldo Sousa; Pereira, Sílvia dos Santos - In: Administrative Sciences : open access journal 13 (2023) 9, pp. 1-25
The COVID-19 pandemic has made teleworking a widespread form of work for contact center workers in Portugal, who are already used to work processes supported by technological platforms and digital workflows, but with little adherence to remote work. Deepening knowledge about the impact of...
