Kumar, Vinod; Choisne, Franck; de Grosbois, Danuta; … - In: International Journal of Quality & Reliability Management 26 (2009) 1, pp. 23-37
Purpose – The purpose of this paper is to investigate the impact of total quality management (TQM) implementation on different dimensions of company performance. Design/methodology/approach – The study investigates Canadian finalists (winners and certificates of merit) in the Total Quality...
