Purpose – The purpose of this paper is to review the impact that the 2003 SARS epidemic had on tourism and summarize the lessons that were learned from this crisis. To offer both practical and strategic tips for hoteliers and destination marketers in the Niagara region should a similar crisis...

Purpose – Many organizations with quality management programs in place have also engaged in downsizing. Aims to show how employees' perceptions of their organization's quality management practices provide some indication of how organizational downsizing affects an organization's quality...

Purpose – The purpose of this research is to identify the dimensionality of the procedural justice construct and the criteria used by employees to assess procedural justice, in the context of salary determination. Design/methodology/approach – Based on a survey of 297 Canadian workers, the...

Purpose – The purpose of the paper is to explore the insights of experienced nurses regarding initiatives they believe would effectively retain nurses like themselves in the nursing profession. Design/methodology/approach – As part of a qualitative investigation into the perceptions of...

Purpose – This paper sets out to explore health professionals' views and experiences regarding the work culture that exists in their hospital units, and further how patients influence these experiences. Design/methodology/approach – The paper employs a qualitative approach involving...

A model for managing “downsizing” in two organisations (one public sector and one private sector) which carried out programmes which substantially reduced personnel numbers is examined. The cases are also studied for general guidelines in such exercises; human resource management and...