“selling after-sales services”, “integrating after-sales solutions”, “selling life-cycle solutions” and “orchestrating total …

productivity, confidence, improved management skills, satisfactory performance and innovative academic services. In the era of … use of resources, increasing research productivity and improving academic library services. Design … ultimately enhance academic performance and services. In addition to deploying and leveraging technology, expert leadership has …

Purpose Considering the importance of services and innovation for the modern economy and the peculiarities that … differentiate services from tangible goods, the purpose of this paper is to better understand how, based on the capabilities … approach, innovation takes place in services. Design/methodology/approach A qualitative multi-case study was conducted in five …