Purpose – The main purposes of this paper are to enhance the understanding of commonality models in manufacturing resource planning by documenting the current state of affairs and to stimulate fruitful future research by identifying gaps between the relevant issues and the available academic...

Purpose – The purpose of this paper is to investigate the service delivery system of a dental clinic in Kazakhstan to maximize the clinic’s efficiency. Design/methodology/approach – The study uses process analysis to determine the capacity utilization and areas of bottlenecks in the dental...