Keshtzari, Maryam; Norman, Bryan A. - In: Journal of industrial engineering and management : JIEM 15 (2022) 3, pp. 455-469
Purpose: Providing timely access is an important measure of patient satisfaction in specialty care clinics such as cancer centers. Excessive patient wait time to see an oncologist is very critical for cancer patients as they often benefit from starting the treatment process as soon as possible....