Purpose – The purpose of this paper is to explore the relationship between knowledge creation processes and the Six Sigma approach. Design/methodology/approach – An integrated Six Sigma implementation process is proposed to explore knowledge creation opportunities within a Six Sigma program....

Purpose – The purpose of this paper is to explore crucial evolutionary operational improvement initiatives related to quality management, and the emphasis is on the lessons learned from operational improvement practices in Taiwan. Design/methodology/approach – To understand a firm's...

Purpose – To propose a holistic framework for understanding the “knowledge‐management (KM) gap” – illustrating six types of gaps that might occur within KM activities. Design/methodology/approach – The content‐analytical approach with the thematic analysis was implemented in the...