Purpose – The purpose of this paper is to introduce a proprietary survey instrument – “ChangeTracking Survey ® ” – which measures employees' perceptions of organizational change and captures their experiences during the course of change management in their organizations....

Purpose – This paper introduces a contemporary model developed by a Sydney‐based consulting firm, ChangeTracking Research. The model was developed through an initial survey of 146 companies based in 27 countries. Design/methodology/approach – The authors present a change development model...