Purpose – This paper aims to present an interview with Deloitte researcher John Hagel III, the co‐author of The Power of Pull and co‐chairman of the Deloitte Center for the Edge, which conducts research and develops concepts for new corporate growth. Design/methodology/approach – The...

Purpose – This is another in a series of Strategy & Leadership “Masterclass” papers that aims at bringing senior managers up to speed on an emerging topic – in this case, leading adaptive change by harnessing the power of new tools such as positive deviance. Design/methodology/approach...

Purpose – This interview aims to illuminate some of the implementation issues inherent in a new conceptual approach to managing change offered by John P. Kotter. His very promising and compelling idea is a dual operating system, comprised of a traditional management-driven hierarchy focused on...