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The antecedents of consumer satisfaction and loyality in fast food industry : a cross-national comparison between Chinese and Swiss consumers
Etemad-Sajadi, Reza; Rizzuto, Daniela - In: International journal of quality & reliability management 30 (2013) 7, pp. 780-798
Persistent link: https://www.econbiz.de/10009788880
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The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy; Law, Rob; Wen, Ivan - In: International journal of hospitality management 27 (2008) 3, pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
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The impact of customer education on customer participation, functional service quality and trust in restaurant services
Yin, Cheng-yue; Yang, Xue - In: International journal of services, economics and management 1 (2007/09) 3, pp. 233-249
Persistent link: https://www.econbiz.de/10003837086
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Service failure, recovery and improvement : the case of a Chinese restaurant
Cao, Zheng; Robb, David; Lu, Qiang - In: International journal of services and operations management 4 (2008) 2, pp. 218-242
Persistent link: https://www.econbiz.de/10003663961
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Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun; Hsu, Maxwell K. - In: Journal of travel and tourism marketing 30 (2013) 7/8, pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
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Does cultural difference affect customer's response in a crowded restaurant environment? : a comparison of American versus Chinese customers
Kim, Dae-young; Wen, Li; Doh, Kyungrok - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 103-123
Persistent link: https://www.econbiz.de/10003968136
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To survive or to thrive? : China's luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis
Yang, Fiona X.; Li, Xiangping; Lau, Virginia Meng-Chan; … - In: International journal of hospitality management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012495046
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Perceived value and behavioral intentions toward dining at Chinese restaurants in Bangladesh : the role of self-direction value and price fairness
Hasan, Abdulla Al-Towfiq - In: South Asian journal of marketing 3 (2022) 2, pp. 116-134
measurement model, predictive relevance, effect size and structural model using SMART PLS 3. Findings The research findings …
Persistent link: https://www.econbiz.de/10014226236
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How does emotional labor influence restaurant employees' service quality during COVID-19? : the roles of work fatigue and supervisor-subordinate Guanxi
Wu, Tung-Ju; Zhang, Ruoxi; Li, Jia-Min - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 136-154
Persistent link: https://www.econbiz.de/10014483405
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Service Failure, Recovery and Improvement : The Case of a Chinese Restaurant
Cao, Zheng; Robb, David; Lu, Qiang - 2021
When service organisations experience situations of service failure, they respond with a service recovery effort, attempting to convert a disgruntled customer into a satisfied one and increase the likelihood of repurchase. An effective service recovery system has become a competitive advantage...
Persistent link: https://www.econbiz.de/10014086783