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Influence of high performance work systems on employee subjective well-being and job burnout : empirical evidence from the Chinese healthcare sector
Fan, Di; Cui, Lin; Zhang, Mingqiong Mike; Zhu, Cherrie … - In: The international journal of human resource management 25 (2014) 7, pp. 931-950
Persistent link: https://www.econbiz.de/10010251221
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Stress, burnout, and job satisfaction : case of police force in China
Wang, Yanan; Zheng, Lu; Hu, Tianhong; Zheng, Quanquan - In: Public personnel management 43 (2014) 3, pp. 325-339
Persistent link: https://www.econbiz.de/10010402675
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Job burnout of construction project managers in China : a cross-sectional analysis
Yang, Fan; Li, Xiaodong; Zhu, Yimin; Li, Yulong; Wu, Chunlin - In: International journal of project management : the … 35 (2017) 7, pp. 1272-1287
Persistent link: https://www.econbiz.de/10011751822
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Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
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Influence of customer verbal aggression on employee turnover intention
Li, Xiaoyan; Zhou, Erhua - In: Management decision : MD 51 (2013) 4, pp. 890-912
Purpose: To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention and the mediating role of employees' emotional exhaustion. Furthermore, it aims to analyse the moderating...
Persistent link: https://www.econbiz.de/10009755724
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Developing cooperative teams to support individual performance and well-being in a call center in China
Tjosvold, Dean; Chen, Nancy Yifeng; Huang, Xu; Xu, Da - In: Group decision and negotiation 23 (2014) 2, pp. 325-348
Persistent link: https://www.econbiz.de/10010350468
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Impact of sales call adaptiveness and customer willingness on sales call length : a cross-country study of India, China, Korea, and Philippines
Sy-Changco, Joseph A.; Singh, Ramendra; Gregorio, … - In: Journal of global marketing 29 (2016) 1/5, pp. 128-138
Persistent link: https://www.econbiz.de/10011654351
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The joint effect of leader-member exchange and emotional intelligence on burnout and work performance in call centers in China
Huang, Xu; Chan, Simon C. H.; Lam, Wing; Nan, Xinsheng - In: The international journal of human resource management 21 (2010) 7/9, pp. 1124-1144
Persistent link: https://www.econbiz.de/10008649910
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Relationships among burnout, job satisfaction, and turnover of casino employees in Macau
Chan, Sow Hup; Wan, Penny Yim King; Kuok, Oi Mei - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 345-374
Persistent link: https://www.econbiz.de/10011292853
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Exhaustion and emotional demands in China : a large-scale investigation across occupations
Peng, Kelly Z. - In: Frontiers of business research in China : selected … 11 (2017) 1, pp. 45-68
Persistent link: https://www.econbiz.de/10011848622