Lyu, Jiaying; Hu, Liang; Hung, Kam; Mao, Zhenxing - In: International Journal of Contemporary Hospitality Management 29 (2017) 10, pp. 2556-2572
Purpose This study aims to develop a comprehensive framework for assessing servicescape of cruise tourism and provides … practical suggestions to improve the perception of Chinese tourists toward cruise servicescape. Design/methodology/approach A … were used to assess cruise tourism servicescape. Findings The cruise tourism servicescape construct was identified with six …