Although policy support for emerging industries has become an important choice for the world's major economies, the deviation between policy objectives and the status quo of industrial development indicates that it is remains necessary to conduct a comprehensive analysis of industrial policies....

Purpose: With the development and increasing adoption of the Internet in the early 21st century, SSTs (Self-Service Technologies) rapidly permeated all aspects of life. Many service providers in China are adopting a wide range of SSTs. This is mainly because they think SSTs improve customer...