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Display rule perceptions and job performance in a Chinese retail firm : the moderating role of emplyees' affect at work
Lam, Cathrine K.; Walter, Frank; Ouyang, Kan - In: Asia Pacific journal of management : APJM ; a … 31 (2014) 2, pp. 575-597
Persistent link: https://www.econbiz.de/10010388037
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Display rule perceptions and job performance in a Chinese retail firm: The moderating role of employees’ affect at work
Lam, Catherine; Walter, Frank; Ouyang, Kan - In: Asia Pacific Journal of Management 31 (2014) 2, pp. 575-597
This study investigates the relationship between emotional display rule perceptions and job performance. Building on theories of emotional labor and ego-depletion, we cast employees’ positive and negative affective states at work as crucial moderators. Results obtained in a sample of 245...
Persistent link: https://www.econbiz.de/10010862895
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Coworkers' relationship quality and interpersonal emotions in team-member dyads in China : the moderating role of cooperative team goals
Lam, Catherine K.; Huang, Xu; Walter, Frank; Chan, … - In: Management and organization review : MOR ; the official … 12 (2016) 4, pp. 687-716
Persistent link: https://www.econbiz.de/10011914253